Refund Policy

Refund Policy for OMAC Talent Management

Last Updated: 09/29/2024

At OMAC Talent Management, we are committed to providing excellent talent management services. We value our clients and aim to ensure their satisfaction. However, we understand that circumstances may arise where a refund is requested. Please review the details of our refund policy below.

1. Services Provided

OMAC Talent Management provides services such as talent management, representation, and other related services for models, actors, voiceover artists, and entertainment professionals. Due to the nature of our services, refunds are assessed on a case-by-case basis.

2. Refund Eligibility

Refunds will only be considered under the following conditions:

• A client must request a refund within 7 days of purchasing a service if the service has not yet been fully rendered.

• A valid reason for the refund request must be provided, such as non-performance or a significant failure to meet agreed-upon services.

• Refunds will not be issued for dissatisfaction with subjective elements of our services such as creative decisions or outcomes beyond our control, including third-party engagements.

3. Non-Refundable Services

The following services are non-refundable:

• Services that have already been completed.

• Application and processing fees, registration fees, and other administrative fees related to talent submissions and agency work.

• Third-party fees for external services (e.g., professional headshots, casting calls, etc.) which are subject to the third party’s own policies.

4. Partial Refunds

In some cases, a partial refund may be issued if certain services have been rendered, but the full scope of work was not completed. This will be at the sole discretion of OMAC Talent Management and will be based on the portion of services completed at the time of the refund request.

5. Refund Process

• Refund requests must be submitted in writing via email to oscar@omacmodels.com or by calling 484-426-6023.

• Once we receive your refund request, we will review your case and respond within 7 business days.

• If your refund is approved, the refund will be processed within 14 business days and will be issued via the original payment method.

6. Changes to Services

If OMAC Talent Management is unable to fulfill a service due to unforeseen circumstances, we will notify the client as soon as possible and offer alternative solutions, including rescheduling the service or providing a refund for the unfulfilled portion of the service.

7. Exceptions

Refunds may not be issued in cases where:

• The client fails to provide necessary information or meet deadlines required for the delivery of services.

• Services were impacted due to force majeure or events outside the reasonable control of OMAC Talent Management.

• Refunds are not requested within the specified timeframe.

8. Contact Information

If you have any questions or concerns about our refund policy, please reach out to us:

Oscar Gonzalez
OMAC Talent Management
Email: oscar@omacmodels.com
Phone: 484-426-6023

OMAC Talent Management reserves the right to update or modify this refund policy at any time. Please review this page periodically for any changes.

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